100%
Live Answering
Customers expect a response so whether its a call, live chat, text or email. Callforia's friendly, professional customer experience makes your consumer to business relationship excel.
Web Chat
Do you offer Live Chat on your website? Getting coverage couldn't be easier with our turn-key solutions.
Inbound/Outbound
Telephone Calls
Is your phone ringing off the hook? Let our Answer Agents cover the line while you tend to more important tasks on hand.
WE CONNECT WHERE YOU CONNECT
Emails
Daily inbox getting congested? Ease the communication with your clients with covered inbox management for inbound/ outbound communications.
SMS - Text Messaging
SMS is here to stay. Get the message out with direct SMS messaging to your clients using our Answer Agent services.
Turn up the volume and discover how Callforia is revolutionizing the customer support experience! From the first interaction to expert support delivery, we ensure seamless efficiency for businesses and customers alike.
Callforia Call Center Services
Your outsourcing costs are minimal, give your customers 24/7 call center services with 100% satisfcation. Access to sales and service assistance without the hassle of long hold times or inexperienced operators. Create a level of customization so your client feels like they're talking to you. You choose when we answer, how we answer and how we deliever.
Dedicated Answer Agents
Bi-Lingual Agents Available
Our customer service personalized training ensures that your company will be represented the way you envision. A targeted hiring approach based on your requirements gives you total control over client communication.
30 Million Spanish speakers in the United States
There are over 30 million Spanish speakers in the United States. For a perfect customer service score, you need to offer support in both English and Spanish. Let our bilingual Answer Agents represent your business and show your Spanish speaking customers that you care.
FEATURES
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24/7 phone, chat and email support
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Integrates with CRM and case management systems
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Recruitment and training based on your needs
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Work with management to establish a service protocol
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Regular reporting monitors agents’ progress
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Customized scripting ensures a consistent approach
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Call recording access and the ability to rate operator performance
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On-demand access to call scripting and the ability to make updates in real-time
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Bilingual agents available
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Easy to use call center software
